After-sales service commitment
Based on the spirit of "Everything pursues high quality and customer satisfaction", we promise you with the principle of "best price, best service, and most reliable product quality":
First, product delivery service commitments:
Our company manufactures or has a parts library in our company that can quickly and directly serve our customers. Provide timely, prompt and high-quality service, quickly and quickly provide spare parts for goods, and ensure that tenderers can purchase spare parts and wearing parts required for goods in a timely manner;
Second, product quality commitment:
1. The manufacture and testing of products have quality records and test data.
2. For product performance testing, we sincerely invite users to visit the product for the entire process and full performance inspection. After the product is confirmed to be qualified, it is packaged and shipped.
3. During the warranty period, the goods will be damaged due to their own reasons or they will not be replaced for free, and lifelong service will be provided outside the warranty period.
Third, technical training commitments:
1. Provide on-site training. The content includes the basic principles, operation applications and maintenance knowledge until the user can use and maintain it normally.
2. Provide lifelong maintenance service and technical support, and guarantee the preferential supply of spare parts.
Fourth, delivery commitments:
Strictly according to the tendering requirements, the supplier shall be provided within a time limit, and complete the installation and commissioning of the equipment and acceptance until the technical indicators are in compliance with the bid.
Fifth, after-sales service commitment:
1. Service tenet: fast, decisive, accurate, thoughtful and thorough
2. Service goal: Service quality wins customer satisfaction
3. Service efficiency: During the warranty period or outside the warranty period, if the equipment fails, the supplier responds within 8 hours after receiving the notification. The maintenance personnel can reach the site within 72 hours (domestic construction) and begin maintenance.
4. Service principle: During the warranty period, the supplier will repair and replace the damaged goods caused by the quality for free. The damaged parts and components will be damaged during the warranty period. The accessories provided will only be charged as cost, and the goods will be damaged due to human factors. Party repairs or supply of accessories are all based on cost.